Help & Support
We're here to help you succeed. Find quick answers, troubleshoot candidate and recruiter workflows, or connect directly with our support specialists.
1. Get in Touch
Welcome to the MS Hires Help & Support Center. Reach out through our official support channels for account, application, recruiter, and billing assistance.
General Support
For platform guidance and account-related assistance, contact our support team at support@mshires.com.
Response Window
Typical first response time is within 24 business hours. For urgent issues, please share complete details including your registered email and profile type.
2. Support Channels
Email Support
support@mshires.com
Phone Assistance
+91 22 1234 5678
Candidate Desk
Application tracking
Enterprise Support
ATS & Partnerships
3. Candidate Assistance
Candidate support covers profile setup, job search filters, internship applications, freelance proposal submission, and subscription guidance.
- Profile completion and resume visibility best practices.
- Application status clarity for jobs, internships, and short-term opportunities.
- Assistance with candidate plan activation and access-related questions.
4. Recruiter Assistance
Recruiter support is focused on employer onboarding, company verification flow, job and internship posting, and plan purchase journey.
- Onboarding and organization request flow troubleshooting.
- Posting and publishing issues for jobs and internships.
- Candidate pipeline and communication workflow help.
5. Account & Login Help
Common Login Issues
Incorrect password, expired verification links, session timeout, or role mismatch between candidate and recruiter access.
Quick Fix Checklist
Reset credentials, retry with registered email, clear stale session, and ensure you are using the correct login route.
6. Applications & Interviews
Track hiring progress through each step from application submission to shortlist, interview scheduling, and final decision communication.
Applied
Your profile or proposal is submitted successfully.
Under Review
Recruiter/employer is reviewing shortlisted candidates.
Interview / Decision
Interview actions and final outcome are updated.
7. Billing & Subscriptions
Billing support covers plan purchases, payment confirmation issues, invoice requests, subscription validity, and usage clarifications.
- Candidate subscriptions: activation and access checks.
- Recruiter plans: job posting and hiring feature entitlement checks.
- Transaction reference support for successful but delayed updates.
8. Frequently Asked Questions
How do I apply for a job or internship?
Open the role, review details, and submit your application from the role page after profile completion.
Why is my recruiter onboarding still pending?
Verification and organization request approvals can require review checks before dashboard access is fully enabled.
Where can I view my current plan status?
Your active plan and validity are shown in your account subscription section.