Refund Policy

At MSHires, we strive to provide valuable services to job seekers, companies and recruiters. If you are not satisfied with a paid subscription or service, this Refund Policy explains when a refund may be applicable, how to request one, and important conditions to understand.

Refunds may be considered in the following cases:

• Duplicate payment made for the same subscription.
• Technical issues on our platform that prevented use of the paid service and were not resolved within a reasonable time.
• Purchased plan or service not activated due to a system error from our end.
• Any other exceptional case, at the sole discretion of MSHires.

Refunds are generally not provided in the following situations:

• Change of mind after purchase.
• Partial or unused period of a subscription.
• Violation of our Terms & Conditions.
• Failure to use features available in the purchased plan.
• Promotional or discounted plans unless explicitly stated otherwise.
• Third-party payment gateway charges may not be refundable.

If you believe you are eligible for a refund, follow these steps:

• Contact support through the Contact Us page or email support@mshires.com.
• Provide account details, payment transaction ID, and reason for request.
• Our team reviews the request and responds within 3–5 business days.
• If approved, refunds are processed to the original payment method within 7–10 business days, subject to bank/payment provider timelines.

• Refunds are processed in INR or the original transaction currency.
• Processing time may vary depending on your bank or payment provider.
• MSHires reserves the right to modify this Refund Policy at any time.
• Any updates will be posted on this page with the effective date.

If you have questions about this Refund Policy, contact our support team at support@mshires.com or use the Contact Us page for assistance.